AI-Based Chatbot for a Healthcare Provider

A healthcare provider needs an AI-driven chatbot to assist patients with appointment booking, symptom checking, and medical inquiries.

Industries

Healthcare

Services

AI-based conversational chatbot, Natural Language Processing (NLP)

Tools We used

Python, Dialogflow, TensorFlow, Node.js, PostgreSQL, AWS Lambda

The Problem with Existing System

01

Long Wait Times

Patients faced long wait times for basic queries and appointment bookings

03

Engagement

The organization wanted to improve patient engagement through automation.

02

Overloading

Customer support teams were overloaded, leading to inefficiencies.

01

AI-powered Chatbot

Built an AI-powered chatbot to handle appointment scheduling, symptom analysis, and FAQ responses.

03

Multilingual Support

Enabled multilingual support to cater to a diverse patient base.

02

Workflow Automation

Integrated chatbot with the existing patient management system for seamless workflow automation

TechKors' Solution

TechKors developed an AI-based conversational chatbot with Natural Language Processing (NLP) to assist patients in real time.

Results

Reduce Team Load

50% reduction in support team workload, allowing staff to focus on critical cases.

Improve Response Time

80% of patient inquiries were handled automatically, improving response time.

Patient Satisfaction

Patient satisfaction scores improved by 35%, enhancing trust and engagement.
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2

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